Contact Us
Got a question about a bonus we've covered, spotted something that needs updating, or just want to tell us how a casino treated you? This page explains how to reach the blueprintfl.com team and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within 48 hours, though busy periods can push that out slightly. Please include as much detail as you can — the casino name, offer, or page you're referring to — so we can look into it properly without a lot of back and forth.
What we can help with
- Corrections or updates to a review, offer, or piece of information on the site
- Questions about how we assess and rank casinos, including our approach to free spins and welcome bonuses
- Feedback on your experience with a casino listed on blueprintfl.com, positive or negative
- General questions about how online casino bonuses, wagering requirements, or payment methods typically work
- Suggestions for casinos or topics you'd like us to cover
What we can't help with
We're an independent review and comparison site — we don't operate any of the casinos listed here, and we can't process deposits, withdrawals, account verification, or bonus claims on a reader's behalf. If you have an issue with your account, a pending withdrawal, or a bonus that hasn't credited, you'll need to contact that casino's own customer support team directly, usually through live chat or the support email listed on their site.
If you're concerned about your gambling habits or those of someone close to you, our Responsible Gambling page has information on setting limits, self-exclusion programmes, and where to find independent support services in the US.
Before you get in touch about a bonus
A lot of the questions we get relate to free spins and deposit match offers, so it's worth checking a few things first:
- Read the bonus terms on the casino's own site — wagering requirements, game restrictions, and maximum cashout limits vary by operator and by offer
- Check the offer's expiry window, since unused free spins or bonus funds are often forfeited after a set number of days
- Confirm you meet the eligibility rules, including minimum age and state residency requirements, before attempting to claim anything
If you've done that and still have a question about how we've described an offer on this site, that's exactly the kind of thing we're happy to look into.
Report an error or a scam concern
If you believe a casino is misrepresenting its licensing, ignoring its own bonus terms, or behaving in a way that looks like a scam, let us know. We rely on reader feedback alongside our own research to keep listings accurate, and reports like this help us flag or reassess an operator. We can't investigate individual account disputes, but pattern reports from multiple readers do factor into how we review a site over time.
Other pages that might answer your question first
Before emailing us, it's worth checking whether the answer is already on the site. Our About Us page explains who runs blueprintfl.com and how we approach our reviews, and our Terms and Conditions page covers the legal basis for using this site, including disclaimers around the information we publish. If gambling has stopped being fun or is affecting your finances, the Responsible Gambling page is the place to start.
A note on commercial relationships
blueprintfl.com may earn a commission when readers sign up to a casino through links on this site. This doesn't influence how we rank or describe operators, and it has no bearing on how we handle your messages — whether you're a reader with a complaint about a top-ranked casino or a general enquiry, we treat every email the same way.
We can't guarantee a resolution to every query, particularly disputes that sit between you and a casino's own support team, but we do read and consider every message that comes in.